Terms and Conditions
Terms and Conditions of Business:
This website is operated by The Swiss Railways Society (a Company Limited by Guarantee). Terms such as “we”, “us” and “our” refer to The Swiss Railways Society where they are used in these terms and conditions.
By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.
Incorporated into these terms are also the terms and conditions as laid out in our privacy policy.
Online Shopping:
We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock.
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent.
iii) There has been a pricing or product description error.
iv) There is a system or procurement failure.
v) You have failed our customer validation checks.
When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us. Your order will only be accepted by us once your payment has been received and cleared.
Delivery:
i) On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and timescales may be exceeded due to circumstances beyond our control (such as a courier delay, or at busy times).
ii) For any non – UK order any Sales Tax, Duty and inspection fees are payable locally by the customer. And any goods returned will be refunded minus all shipping, tax and handling fees passed onto the SRS.
Order Cancellation:
If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
Where items have not been dispatched prior to a cancellation request the PayPal refund policy will apply. See https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security for details.
For all transactions through PayPal we are bound by their refund statements in their Buyer and Seller Protection schemes. https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security refers.
Returns and Refund Policy:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange unless the item is faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- DVDs and CDs that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.
Late or Missing Refunds:
If you haven’t received a refund, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: sales@swissrailsoc.org.uk.
Sale Items:
Only regular priced items may be refunded. Sale items cannot be refunded, only exchanged if found to be faulty.
Exchanges;
We only replace items if they are defective or damaged. If you need to exchange it for the same item, initially send us an email at: sales@swissrailsoc.org.uk .
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns;
To return your product please email sales@swissrailsoc.org.uk and you will be given details of how and where to return the product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Liability and Idemnity:
The Swiss Railways Society shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
Jurisdiction:
These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.
Entire Agreement:
These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and The Swiss Railways Society whether written or oral.
General:
We may change these terms and conditions at any time.
Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.